LETTER CHAIN

Gold : 18K gold plated stainless steel
Silver : stainless steel
Rose gold : 18K rose gold plated stainless steel

Shipment

Your jewelry will arrive at your home within 2 to 10 business days! Please note that personalized jewelry can take a little longer, up to 30 business days, but we assure you it's worth the wait! 😀

return

Would you like to return items from your order? No problem! At RUYELA you have a 14-day right of return. However, please note that this does not apply to personalized jewelry.

In order to ensure quick and uncomplicated processing of your return, we ask you to enclose a note with the following information:

• Your name
• The order number
• The reason for the return so we know if you want a replacement, exchange or refund.

Please send your return to the following address:

Engin Catalkaya
RUYELA
Eschenweg 13a
83043 Bad Aibling

Please note that personalized jewelry is non-returnable and the cost of returning the item must be borne by the buyer.